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Landlord Locksmith Services

A tenant is locked out, the front door lock has failed, or a property is ready for its next occupants. These are everyday problems for landlords and letting agents, but they still need to be dealt with properly. Rockhopper Locks provides landlord locksmith services across parts of Hampshire, Surrey and Berkshire, from urgent entry and repairs to planned lock changes between tenancies.

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We’ll check the door and mechanism, explain the work needed and make sure the right person has authorised it. If you manage multiple properties, clear records of the locks fitted and keys supplied make the next job easier too.

Lock changes between tenancies

When a tenancy ends, you may not know how many spare keys were cut or who still holds them. Changing a lock can prevent old keys from opening the property and give incoming tenants a fresh set. It is particularly worth discussing if keys were lost, not returned or passed between contractors.

A lock change does not always mean replacing the whole door lock. On a suitable front door, changing the euro cylinder may be enough; other locks may need a different part or a complete replacement. We’ll inspect what is fitted and explain the options. If you have several doors to deal with, we can discuss which locks should use separate keys and whether a simpler key arrangement would help.

Insurance requirements vary. If your policy specifies a lock standard, send us the wording before the visit so we can advise on a suitable product and record what has been fitted.

Repairs and emergency access

A stiff key, a loose handle, or a door that needs a firm push to lock can be an early sign of trouble. The fault may be in the cylinder, the mechanism or the door alignment. We’ll look for the cause before recommending a repair or a new lock.

Rockhopper Locks also provides 24/7 help with lockouts and doors that cannot be secured. If a tenant calls about keys left inside or a broken lock late at night, tell us the address, the symptoms and who can authorise the work. We’ll discuss attendance and the likely costs, including any call-out fee, before starting. Same-day attendance depends on location and availability.

Following a break-in, we can assess the damaged locks and help secure the property. Our burglary repairs page explains more about that work.

Keys across multiple properties

Good key management saves time when tenants, cleaners and agents need access. Keep a record of which keys belong to each property, who holds them and when they were returned. It also helps to know whether a tenant’s key opens only their own door or any shared entrance.

For some buildings, locks keyed alike can reduce the number of keys an authorised person carries. More involved key systems, including master key systems or master key suites, require planning for each person’s access, key replacement, and what happens if a key is lost. One master key does not automatically open every door in a whole portfolio, and a system should not be ordered on that assumption. Tell us how the building is used, and we can discuss practical options before any lock changes are agreed upon.

Our Services

Locks for HMOs and shared houses

Bedroom locks, communal doors and escape routes need particular care in a shared property. A bedroom door may need to provide privacy while still allowing someone to leave quickly in an emergency. The right hardware depends on the building, its fire risk assessment and any applicable HMO licence conditions; there is no single lock specification that suits every HMO.

The same applies to exterior doors. A timber front door may require a lock that meets a specified British Standard, while a door with a euro cylinder may benefit from a suitably fitted anti-snap option. We can assess the locks and accessible windows, but your insurance policy and the property’s fire safety requirements should guide any upgrade. Police advice recommends a TS 007 three-star cylinder to resist common attacks on Euro cylinder locks.

Access to an occupied property

Rockhopper Locks has over ten years of locksmith experience and provides a local service for landlords, property managers and estate agents. We can help with an individual door or discuss planned work across several properties. We’ll explain whether a repair, cylinder change or replacement makes sense, rather than assume every fault needs a new lock.

For more on the work itself, see our lock repairs and lock installation pages.

Why Choose Rockhopper Locks?

Rockhopper Locks has more than ten years of locksmith experience and works with domestic and commercial premises. We provide 24/7 help for urgent problems, a DBS-checked locksmith service and guaranteed workmanship.

You’ll get clear advice based on the door in front of us. We’ll explain whether a repair is practical, which parts need replacing and what the commercial work involves, so you can make a decision for your business.

Arrange a landlord locksmith visit

Call 07735 872037 with the property address, the door or lock affected, and the name of the person authorised to instruct the job. For planned work, you can also contact Rockhopper Locks with the property details and what needs to be done.

Frequently Asked Questions

If you cannot account for all the old keys, changing the locks is a practical way to control who has access. We can check whether the cylinder can be changed or whether the lock needs replacing.

Yes. Rockhopper Locks offers 24/7 emergency locksmith assistance, subject to coverage and availability. We’ll ask about the door and confirm who is authorised to request entry.

We can assess the doors and discuss suitable locks. The final choice must fit the property’s fire safety arrangements and any applicable licence conditions.

Some compatible locks can be keyed alike. A master key system is a more complex arrangement that requires planning for who should open each door; we would assess the requirements before recommending one.

Only once you have established that you are legally entitled to take possession. We cannot change locks to exclude a tenant who still has the right to occupy the property.

Our Locksmith Services

Burglary Repairs

Urgent repairs for damaged locks and doors after a break-in, helping secure your home or business and identify any further security needs.

Commercial Services

Locksmith services for offices, shops and other premises, including lock repairs, replacements, access solutions and security upgrades.

Emergency Services

Emergency locksmith help 24/7 for lockouts, lost keys and damaged locks, with prompt assistance for entry, repairs or replacement.

Key Safe Installation

Professional key safe installation for secure, easy access to your property by authorised family members, carers or emergency services.

Landlord Services

Lock changes, repairs and security support for landlords, from tenant changeovers and lost keys to urgent access issues.

Lock Changes

Professional lock changes for lost keys, house moves, faulty locks or security upgrades, with options for uPVC, composite and wooden doors.

Lock Installation

Expert lock installation for homes and businesses, with locks and mechanisms selected to suit your door type and security needs.

Lock Repairs

Comprehensive and professional repairs for stiff, damaged or faulty locks and mechanisms, helping restore reliable access and security to your property.

uPVC Door Locks

Repairs for faulty uPVC door locks, multipoint mechanisms and alignment problems to get your door opening and locking properly again.

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